Policies

Reservations

Please reserve your appointment as far in advance as possible to insure availability. Clients who are more than 15 minutes late for their appointment may be asked to reschedule. 

Cancellations 
Please provide 24-hour advance notice of cancellation. Beyond Basics reserves the right to charge for any service times not canceled within this time. You are charged a time fee, not a service fee for missed services.

Children
Salon: Due to liability reasons, we cannot accommodate children unless receiving services.
*For your enjoyment as well as for that of other guests please arrange for childcare, as children cannot be accommodated safely on the styling floor unless they are receiving services.

Cell Phones
Please help us maintain a courteous enviroment for all guests by silencing cell phone and pager volumes. We do offer wifi service.

Gift Certificates
Gift certificates are available for dollar amounts. They are non-refundable and cannot be replaced if lost or stolen. Gift certificates have an expiration date from the date of purchase and must be presented at the time of service.

Refunds
We do not give cash refunds for salon or products. All products must be returned within 10 days of purchase with receipt for credit.

Valuables
We recommend you leave all valuables in your vehicle while receiving services. We cannot be responsible for lost items.

 *Service Pricing is subject to change without notice.